The My Account area contains:
Automatically receive qualified leads prioritized by your region, program level and certification level. Notifications of leads are e-mailed to your primary e-mail account directly from our CRM via new lead assignment notifications. They are accessible via our CRM software where they can be viewed and registered as a deal (“claimed”).
All leads that come into the company are classified as A, B or C.
“C” leads are not actual leads—they are “contacts” since they may not be qualified. These contacts are sent additional information (direct mail, brochures, updates, etc.) by marketing until they respond again and are turning to a marketing qualified lead (MQL) as A or B—in which case they are immediately referred to the partners.
In order to ensure that valuable leads don’t get cold, there is a required follow-up time period.
Leads should be followed up in hours after they submitted a request and not in days, to ensure the opportunity can be seized while it is a priority for the prospect.
As a courtesy to the customers, and in fairness to other partners, if a lead is not 1) claimed, 2) contacted within the appropriate time frame, or 3) the follow-up is not subsequently recorded, then the system will automatically re-assign the lead to another partner and you cannot access the specific lead information.
In fairness, any violation of the lead process will be discussed. If it happens further, the lead system will automatically disable leads to your account.
Your Partner Manager will assign leads to you in the
Once a lead is assigned to you, the system will automatically send you a notification with details of the lead. Don’t hesitate to call Partner Support with any questions!Plan of Action
Following is a sample partner marketing plan of action for the first three months of the year. This is similar to the basic plan of action you would submit as part of Gold or Platinum authorization.
|January||Lunch-n-Learn||E-mail all existing clients
|February||Direct Mail campaign||Get mailing list for
|March||Event. Attend local trade show for Armatic|
Following is the same agreement completed during the application process so you can review as desired.
Reseller AUTHORIZATION AGREEMENT
This Agreement is between Armatic (“COMPANY”) and the reseller (“Reseller”) and establishes the terms and conditions for Resellers participation in the Armatic Reseller Program (the “Program”). Under the Program, Armatic will provide marketing and promotional support to Reseller as specified in this Agreement related to Resellers purchase and license of Armatic products for resale.
1. Reseller Qualification
1.1 In order to ensure adequate technical and marketing support to end users, eligibility to resell Armatic products is subject to meeting authorization requirements as described in the Program Materials (the elements and general policies are contained within the reseller portal site). These Program Materials contain a detailed description of the benefits to a Reseller of as well as the requirements of a Reseller under this program. Reseller will not sell Armatic products without arranging for adequate post-sales support.
2.1. Reseller is an independent contractor engaged in purchasing Armatic products for resale to its customers. Reseller is not an agent or legal representative of Armatic for any purpose, and has no authority to act for, bind or commit Armatic.
2.2. Reseller has no authority to make any commitment on behalf of Armatic with respect to quantities, delivery, modifications, interfacing capability, suitability of software or suitability in specific applications. Reseller has no authority to modify the warranty offered with Armatic products. Reseller will indemnify Armatic from liability for any modified warranty or other commitment by Reseller not specifically authorized by Armatic.
2.3. Reseller will not represent itself in any way that implies Reseller is an agent or branch of Armatic. Reseller will immediately change or discontinue any representation or business practice found to be misleading or deceptive by Armatic immediately upon notice from Armatic.
3. Term, Limitations, Termination
3.1. The term of this Agreement is twelve (12) months from the date of acceptance by Reseller and Armatic. This Agreement shall automatically renew on each subsequent year for a one-year term, unless it is terminated earlier in accordance with this Agreement.
3.2. Armatic or Reseller may terminate this Agreement without cause at any time upon thirty (30) days written notice or with cause at any time upon fifteen (15) days written notice, except that neither the expiration nor earlier termination of this Agreement shall release either party from any obligation which has accrued as of the date of termination.
3.3. Armatic may, from time to time, give Reseller written notice of amendments to this Agreement. Any such amendment will automatically become a part of this Agreement thirty (30) days from the date of the notice, unless otherwise specified in the notice.
3.4. Upon expiration, non-renewal or termination of this Agreement, all interests in accrued marketing funds (if any) will automatically lapse–it does not affect any existing outstanding amounts due.
4. Reseller Programs
4.1. Armatic Reseller program will contain various participation levels. Armatic will invite Reseller from time to time to participate in the co-operative advertising, market development and promotional programs offered by Armatic as defined in the Program Materials. Reseller may, at its option, participate in such programs during the term of this Agreement. Armatic reserves the right to terminate or modify such programs at any time at its sole discretion.
4.2. Reseller shall exert best efforts to market Armatic products, and is able to use promotional materials supplied by Armatic.
4.3. As defined in the Program Materials, Reseller shall have sufficient technical knowledge of the Armatic products in general, and will have access to appropriate Armatic sales and technical training.
4.4. Armatic does not represent that it will continue to develop any particular product or services indefinitely or even for any specific period. Armatic specifically reserves the right to modify any of the specifications or characteristics of its products, to remove any product from the market, and/or to cease manufacturing or supporting it.
4.5. Reseller is expected and encouraged to advertise and promote the sales of Armatic products through all appropriate media including trade show exhibits, catalogs and direct mailings, space advertising, educational meetings, sales aids, etc. Armatic must approve all original materials that use Armatic name or trademarks (aside from modifying existing Armatic supplied template materials). Armatic will assist Reseller in advertising and promoting Armatic products in accordance with Armatic policy.
5. Limitation of Liability
UNDER NO CIRCUMSTANCES, INCLUDING ANY INFRINGEMENT CLAIMS, SHALL Armatic BE LIABLE TO RESELLER OR ANY OTHER PARTY FOR ANY RE-PROCUREMENT COSTS, LOST REVENUE OR PROFITS OR FOR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF COMPANY HAS BEEN INFORMED OF SUCH POTENTIAL LOSS OR DAMAGE.
6. Use of Armatic Trademarks
6.1. Reseller acknowledges the following:
6.1.a. Armatic owns all right, title and interest in the Armatic names and logotypes.
6.1.b. Armatic is the owner of certain other trademarks and tradenames used in connection with certain product lines and software.
6.1.c.Reseller will acquire no interest in any such trademarks or tradenames by virtue of this Agreement, its activities under it, or any relationship with Armatic.
6.2. During the term of this Agreement, Reseller may indicate to the trade and to the public that it is an Authorized Reseller of the Armatic products. Reseller may also use the Armatic trademarks and trade names to promote and solicit sales or licensing of Armatic products if done so in strict accordance with Armatic guidelines. Reseller will not adopt or use such trademarks or tradenames, or any confusingly word or symbol, as part of its company name or allow such marks or names to be used by others.
6.3. At the expiration or termination of this Agreement, Reseller shall immediately discontinue any use of the Armatic and Armatic names or trademarks or any other combination of words, designs, trademarks or tradenames that would indicate that it is or was a reseller of the Armatic products.
7. Product Warranty
7.1. The warranty terms and conditions will be as specified in the Armatic Standard Terms and Conditions of Sale (EULA).
7.2. Armatic WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS, IMPLIED OR STATUTORY INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
8.1 The software license terms will be specified in Armatic Standard Terms and Conditions of Sale and any Software Maintenance Agreement entered into by the parties.
9. Proprietary Information
9.1 Armatic and Reseller shall each exercise due diligence to maintain in confidence and not disclose to any third party any proprietary information furnished by the other to it on a confidential basis and identified as such when furnished. Except in accordance with this Agreement, neither party shall use such information without permission of the party that furnished it. As used in this paragraph, “due diligence” means the same precaution and standard of care which that party uses to safeguard its own proprietary data, but in no event less than reasonable care. The provisions of this Section shall survive for three (3) years beyond the expiration, non-renewal or termination of this Agreement.
9.2 This Agreement does not grant any license under any patents or other intellectual property rights owned or controlled by or licensed to Armatic. Reseller shall not have any right to manufacture Armatic products.
10. Export Controls
Regardless of any disclosure made by Reseller to Armatic or Distributor of an ultimate destination of Armatic products, Reseller shall not export, either directly or indirectly, any documentation, Armatic products, or system incorporating such Armatic products to any locations on the excluded export list. Following are the locations: None at present.
11. Compliance with Laws
Reseller agrees to comply with all laws and regulations that are applicable to the business that Reseller transacts. Reseller agrees to indemnify and hold Armatic harmless for all liability or damages caused by Resellers failure to comply with the terms of this provision.
12. Government Contract Conditions
In the event that Reseller elects to sell Armatic products or services to the Government (national, regional or local), Reseller does so solely at its own option and risk, and agrees not to obligate Armatic as a subcontractor or otherwise to the Government. Reseller remains solely and exclusively responsible for compliance with all statutes and regulations governing sales to the Government. Armatic makes no representations, certifications or warranties whatsoever with respect to the ability of its goods, services or prices to satisfy any such statutes and regulations.
Notices under this Agreement must be sent by telegram, telecopy, registered or certified mail, or e-mail if receipt of e-mail is acknowledged to the appropriate party at its location submitted during the reseller application (or to a new address if the other has been properly notified of the change). A notice will not be effective until the addressee actually receives it.
This Agreement and its schedules represent the entire agreement between the parties regarding this subject. This Agreement supersedes all previous oral or written communications between the parties regarding the subject, and it may not be modified or waived except in writing and signed by an officer or other authorized representative of each party. Neither party will be liable to the other for any delay or failure to perform if that delay or failure results from a cause beyond its reasonable control. If any provision is held invalid, all other provisions shall remain valid, unless such invalidity would frustrate the purpose of this Agreement. Orange County, California law governs this Agreement without consideration to that body of law referred to as “conflicts of laws”. Armatic and Reseller will attempt to settle any claim or controversy arising out of it through consultation and negotiation in good faith and a spirit of mutual cooperation. Any dispute which cannot be resolved through negotiation or mediation may be submitted to the courts of appropriate jurisdiction.
Ensure you have access to Armatic so you can begin using it. The Partner Manager should have sent you access–if not, Contact HERE.