Customer success begins to occur when the customer reaches Day Zero. Nate Munger defines Day Zero in an article for Inside Intercom as, “the moment when a customer has completed the necessary tasks so they can start to realize the full value of your […]
I want to share something I think is very important to customer success managers. It’s a very common mistake that CSMs make and it causes problems down the road. I want to help them avoid it. I’d like to write about How to do onboarding right.