WHAT IS THE MOST IMPORTANT MARKETING TOUCH?
Customer success begins to occur when the customer reaches Day Zero. Nate Munger defines Day Zero in an article for Inside Intercom as, “the moment when a customer has completed the necessary tasks so they can start to realize the full value of your […]
Much has been written on how these two key components work together. Most opinions highlight that both are in fact important. I agree with this perspective, but when push comes to shove, which do you prioritize? Quite simply, the outcomes fall […]
What if you could double the revenue gained from each client you have? Customer success is still relatively new in the world of business. It’s potential is being realized by many SaaS companies now for improving client retention and ARR. How is […]
This post is aimed to provide you a preview about the cultural change behavior we have to execute to provide your After Sales team a customer success mindset.
Let Your Customers Navigate Rough Seas For You and You’ll Both Find Smoother Sailing