WHAT IS THE MOST IMPORTANT MARKETING TOUCH?
Customer success begins to occur when the customer reaches Day Zero. Nate Munger defines Day Zero in an article for Inside Intercom as, “the moment when a customer has completed the necessary tasks so they can start to realize the full value of your […]
Much has been written on how these two key components work together. Most opinions highlight that both are in fact important. I agree with this perspective, but when push comes to shove, which do you prioritize? Quite simply, the outcomes fall […]
I want to share something I think is very important to customer success managers. It’s a very common mistake that CSMs make and it causes problems down the road. I want to help them avoid it. I’d like to write about How to do onboarding right.
Satisfying needs is good, delivering outcomes is wonderful, but the very best…SERIOUSLY SELL SUCCESS.
What if you could double the revenue gained from each client you have? Customer success is still relatively new in the world of business. It’s potential is being realized by many SaaS companies now for improving client retention and ARR. How is […]
This post is aimed to provide you a preview about the cultural change behavior we have to execute to provide your After Sales team a customer success mindset.
Let Your Customers Navigate Rough Seas For You and You’ll Both Find Smoother Sailing
As Customer Success continues to find its way into the mainstream, Customer Success Managers (CSMs) are at the forefront of this growing movement. In fact, a recent analysis of LinkedIn data found nearly 20,000 open jobs for Customer Success […]
Customer Success Is A Culture | NOT A Department Customer success is one of those words that make business people in SaaS startups question the difference between account management and customer support, but there is a difference, trust me (or […]
Now that we're well into 2016, a handful of trends have emerged, as predicted. Keep tabs on these if you haven’t already, and stay ahead of the curve!